Return Policy

We do not accept returns or give refunds for a change of mind. Fragrance is a personal care product and an opened bottle cannot be resold. We recommend trying a 3 ml sample before a full bottle of anything unfamiliar.

Damaged, defective or wrong items
If your order arrives with a manufacturing or shipping defect (damaged, leaking or faulty), or you receive the wrong item, we will exchange it at no cost to you, or refund you in full if you prefer.

How to raise a request
Tell us within 48 hours of delivery on WhatsApp at +91 63558 69747 or at admin@scentedelic.com. Please send photos of the outer parcel, the shipping label and the item, and an unboxing video. Once we confirm the issue, we will arrange the exchange or refund and any pickup. Items sent back to us without an approved request will not be accepted.

Refunds
We start an approved refund within 2 working days. Prepaid payments go back to the original payment method, usually within 5 to 7 working days. For Cash on Delivery orders, we transfer the refund to a bank account or UPI ID in your name.

Sale items and gift cards
Sale items are exchanged or refunded on the same terms if they arrive damaged, defective or wrong. Gift cards cannot be returned or exchanged.