FAQs

Who makes Scentedelic perfumes?

We do. Every Scentedelic perfume is our own formulation, hand-crafted in small batches in our own workshop in India.

Why do some product pages mention other fragrances?

To help you picture the scent family and character of a Scentedelic perfume. These mentions are for comparison only. Our perfumes are our own compositions, not the products named, and the brands mentioned have no connection with Scentedelic. Their names and trademarks belong to their owners.

Is there a Diwali shipping break?

Yes. Our studio is closed for Diwali, so ready-to-ship orders placed from 8 to 14 November 2026 will ship from 15 November, when shipping resumes.

Prebook orders are not affected: they ship by the second week of December.

When will my order ship?

Ready-to-ship bottles are dispatched within 7 to 10 business days. In the week after a large sale that window stretches, and we will tell you if your order is affected.

Prebooking orders work differently and take two to three weeks.

Is shipping free?

Free on every order of Rs 999 and above. Below that, shipping is Rs 99, shown at checkout before you pay.

Do you ship outside India?

Yes, to most countries. We are not accepting orders to the United States at present. International orders need customs paperwork, which adds about a week before dispatch, and delivery takes a further two to three weeks depending on the country.

Customs fees, taxes and import duties are set by your country and are payable by you. They are not included in the price you pay us.

My order confirmation never arrived.

Check your spam folder. Our confirmation and dispatch emails land there often enough that it is the first thing to rule out. Mark us as not spam and future mail will reach your inbox.

If it is not in spam either, message us on WhatsApp with the phone number or email you ordered with and we will resend it.

How do I track my order?

Once your parcel is picked up you get an email with the courier and a tracking link. Tracking can take a few hours to go live after that email reaches you.

What is a prebooking order?

A prebooking is a bottle blended after you order it, then left to mature before it ships. That maturation is the reason the wait is two to three weeks rather than two to three days.

Why does maturation matter?

A fresh blend and the same blend some weeks later are not the same fragrance. Time lets the materials settle into one another, the sharp edges of the opening soften, and the base comes forward.

We hold prebooking batches back until they have had that time rather than shipping them the day they are mixed.

Should I let a new bottle rest before I judge it?

Yes. Give a new bottle two to three weeks in a dark cupboard before you decide what you think of it. Plenty of our long-term customers rest theirs for months and prefer them that way.

What sizes do you sell?

Most scents come as a 3 ml sample, a 10 ml travel size, and 30 ml and 50 ml bottles. Some are also available in 100 ml. The sizes for each scent are shown on its product page.

Should I buy 30 ml or 50 ml?

Take the 30 ml for anything you have not worn before. Fragrance is personal, and a 30 ml is the size you can finish or move on from without regret.

Save the 50 ml for the ones you already know you will wear down to the last spray.

How do I order samples?

Choose the 3 ml size on a scent's product page, or build a Discovery Set of 15 or 30 samples in Build Your Own Box.

Does a wooden box come with my bottles?

Not by default. The wooden box is an add-on for any order, including Build Your Own Box sets: search for Add on wooden box on the site, or add the right size from your cart.

How long does it last?

Six hours and upward in air conditioning. Customers regularly report the heavier blends still detectable on skin twelve hours after spraying.

Your own skin and the weather move that number more than most people expect.

How many sprays in Indian heat?

Fewer than you would use in winter. Heat pushes a fragrance off the skin faster and louder, so the same four sprays that sit close in December will fill a room in May. With the sweet and gourmand blends, start at two and add only if you need to.

Spray onto skin rather than clothing, at the pulse points, and let it dry on its own instead of rubbing it in.

How should I store it?

Upright, capped, out of direct sunlight and out of the bathroom. Heat and light are what break a fragrance down, and a bathroom shelf delivers both.

A closed cupboard is enough. A refrigerator is not necessary.

I have sensitive skin. What should I do?

Test a little on your inner arm and wait 24 hours before regular use, and stop if irritation appears. Perfume is for external use only and is flammable, so keep it away from your eyes, from flames and from children. Ask us for the ingredient list of any scent before you buy.

When will a sold-out scent come back?

There is no fixed restock calendar. Some blends return with the season they suit and others return when the materials do. Add the product to your wishlist and we will let you know when it is available again.

Do I need a coupon code?

No. Reward discounts apply automatically in your cart: 5% off from Rs 2,999, 8% off from Rs 5,999 and 11% off from Rs 11,111. There is no code to enter.

Do I get free samples?

Yes, chosen by SK for the scents in your order and added automatically: 1 sample from Rs 999 (with free shipping), 2 from Rs 2,999, 4 from Rs 4,999 and 8 from Rs 9,999. Above Rs 9,999, every further Rs 1,500 adds one more.

They come on top of the reward discounts, and your cart shows how many you have and what the next one takes.

How often do you run sales?

Something runs most months of the year. The two largest are Diwali and our store anniversary in November.

Can I return a fragrance I do not enjoy?

No. Fragrance is a personal care product and an opened bottle cannot be resold, so we do not accept returns or give refunds for a change of mind.

This is why we sell 3 ml samples, and why we recommend one before a full bottle of anything unfamiliar.

My bottle arrived damaged, leaking, defective, or the wrong item came.

Tell us within 48 hours of delivery on WhatsApp or at admin@scentedelic.com, with photos of the outer parcel, the shipping label and the bottle, and an unboxing video. We recommend recording one whenever you open a parcel from us.

Once we confirm the issue, we will exchange it at no cost to you, or refund you in full if you prefer, and arrange any pickup. Please do not send anything back before we approve it.

Do you give refunds?

Not for a change of mind. If an item arrives damaged, leaking, defective or wrong, you can choose an exchange or a full refund.

What about sale items?

Sale items follow the same rules as everything else: if one arrives damaged, defective or wrong, we exchange or refund it. Gift cards cannot be returned or exchanged.

How long do refunds take?

We start a refund within 2 working days of approving it. Prepaid payments go back to the original payment method, usually within 5 to 7 working days. For Cash on Delivery orders, we transfer the refund to a bank account or UPI ID in your name.